Practical Care
Personal Care
Seeking A Service
The first step is to arrange to visit you to discuss your needs. A member of our team will discuss with you your individual requirements and the range of services we are able to provide for you. This process will be formalised into an assessment of your needs, which should form the basis for a decision by both you and the agency as to whether the necessary service can be provided.. In common with all records regarding service users the assessment(s) will be made with your full knowledge, your co-operation, and the records will be shown to you and be available to you at any time.
Next we will document a pre-service start assessment with you.This initial set of information will form part of your support plan which illustrates and reviews how your family and our staff gain understanding of how we can use our skills for an overall improvement to your health and well being.
Lettershanner's business office is situated in Bridgnorth and has easy access for visiting. Lettershanner is registered with the care quality commission, and is also a member of Shropshire partners in care.
All staff members are fully trained with NVQ standards in care and attend updates on their training needs.
Lettershanner can provide all aspects of care in the community which will include;
Help with the demands of a daily living routine, getting in and out of bed, bathing and other intimate tasks.
Assistance and support for everyday tasks and can assist with activities such as light domestic duties, shopping or cleaning, to provide friendship, reassurance and companionship.
Complex care, there are times when the care becomes more complex and challenging, be it a discharge from hospital, palliative care, or those with long-term multiple intensive needs, we can work closely with other agencies, families and individuals to provide the highest quality of care and support.
We do Emergency Assessments 24hours 7 days a week and care can be provided in your own home within 12 hours
3 Easy Steps to obtain emergency discharge from hospital to your home:
1) Personal Information
2)Assessment of Needs
3) Agreed Care Plan